Tuesday, June 18, 2024
HomesingaporeGen Zen: Feeling troubled? A confidential, non-judgemental listening ear is just a...

Gen Zen: Feeling troubled? A confidential, non-judgemental listening ear is just a call away

SINGAPORE — Helpline volunteer Aisyah Abu Bakar recalled speaking to someone who had sought help on Youthline’s chatline, but he was giving monosyllabic responses to her questions.


The non-judgemental and confidential space offered by a helpline can support youths who may need a listening ear on issues affecting their mental health.

“We also receive calls from young adults who are finding out if what they are facing is normal. Generally, there is a lack of knowledge and a sense of helplessness when they call for help,” said Ms Andrea Chan, head of Touch Mental Wellness at Touch Community Services. 

Agreeing, Ms Aisyah said: “Sometimes people have this mindset that seeking help is a weakness, but actually it is a form of empowerment.

“I always have this idea that it is actually okay to not be okay. But it’s not okay to remain not okay.”

Youthline said that one third of the texts and calls from youths tend to be regarding mental health issues such as anxiety, depression, delusions or hallucinations.

Another third have psychosocial issues such as stress, concerns regarding self-esteem and self-worth, or a sleep disorder. 

A third of their clients reach out regarding high-risk issues such as suicidal thoughts, self-harm, sexual assault, bullying as well as relationship and family issues. 

At Touchline, youths tend to call to discuss challenges in school or relationship issues with a partner or family member. 

“Over the years, the demands on youths have increased. Besides the normal familial, social and academic stress, they also need to juggle a digital identity and the complexity of being in a highly globalised world,” said Ms Chan. 


While taking the first step to reach out for help takes courage, Ms Aisyah said that youths who do seek help can access “abundant resources” such as helplines and free counselling services. 

A helpline can serve as a first point of contact, as a space for youths to feel welcomed and assured that their concerns will be taken seriously and their feelings validated, while also being linked up to relevant resources. 

Ms Aisyah said: “If you really don’t know what (resources) are meant for you, it’s okay, you can just reach out and express what you need or what your issue is and you will get referred to somewhere that is much more helpful to your situation.”

Mr Wong said that helpline care officers are trained to support the caller to share more about the problem they are facing, exploring the resources and coping strategies or solutions they may have already attempted. 

They also help the individuals to explore other options or resources they can consider to address their problems. 

Reaching out to one’s social system for support is key, said Mr Wong. 

“Sometimes you’re so caught up in your work, studies and life and you think ‘Okay, nevermind, I’m gonna say no to meeting my friends, I’m gonna say no to spending time with my mum and taking a walk in Botanic Gardens… But sometimes you have to say yes to these things, because these things are important and you get to spend time with family and friends, and be in nature.” 

Ms Chan from Touch Community Services added that being willing to reach out for help and talk to a family member or friend who can provide support, or seeking professional help if the thoughts or challenges one is facing become unmanageable is a key way to protect our mental well-being. 

“The path to mental wellness is not necessarily linear. Periods of high stressors may come our way, but one thing we can do is to band together and provide that support to each other,” said Ms Chan. 

People should also diversify their support system, said Ms Aisyah. 

“The support system you are dependent on may get exhausted and burnt out, and sometimes may not be able to attend to you fully. So getting a wide range of support systems is important. Plus, it helps to have different perspectives,” she said.


If you, or anyone you know might want to talk to someone, you can reach out to one of the helplines below. 

Youthline: +65 6436 6612 (call), +65 8533 9460 (text) and over email at hello [at] youthline.sg. 

Youthline is dedicated to individuals up to 35 years old and provides free mental health support to youth via phone, email or a live chat service. It runs from 9am to midnight daily. Calls outside of operating hours are redirected to Samaritans of Singapore or the Singapore Civil Defence Force for emergency medical services.

Touchline by Touch Community Services: 1800 377 2252

Touchline provides free counselling services at the hotline above for the general public. Touchline is run by 30 counsellors or social workers who are rostered to take calls from Mondays to Fridays, during the hours of 9am to 6pm. 

Samaritans of Singapore: 1767 (call), 9151 1767 (WhatsApp text) and over email at pat [at] sos.org.sg.

Samaritans of Singapore provides round the clock confidential emotional support for individuals in crisis, thinking about or affected by suicide. The call and text-based services are operational 24 hours a day, every day of the week.

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